Shipping Policy
Shipping Policy
Hallowed Footwear (“we” and “us”) is the operator of (https://www.hallowedfootwear.com.au) (“website”). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Stock availability: we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer for us to process a refund or an in-store credit for any item that is out of stock.
2. Shipping Costs
Shipping costs are calculated during checkout. For shoes being shipped within Australia, a flat rate of $10 per pair is charged. For shoes being shipped internationally, costs are based on weight, dimensions and destination of the items in the order and are subject to the freight carrier’s tariffs. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due to Change of Mind
Under Australian Consumer Law, businesses are not obliged to accept returns for change of mind; because a customer found the same item cheaper; or when consumers have ignored the instructions of the seller.
Hallowed Footwear requires consumers to acknowledge at Checkout, that their foot measurements have been referenced to the relevant product size chart (found on each product page) to select the correct size. We take the time to measure every shoe style, in all of its available sizes, to assist customers with their size choice.
Hallowed Footwear offers Australian customers a ‘peace of mind’ replacement guarantee on their first purchase. This guarantee requires goods are received back to Hallowed Footwear in re-saleable, unworn condition (in line with our returns policy) for a size exchange of the same style purchased, or a style exchange for a pair of shoes of equal or lesser value (with credit not for the difference), without the customer incurring the cost of postage for the replacement pair being forwarded to them.
3.2 Return Due to Fault
Hallowed Footwear will happily accept returns due to fault, as long as a request to return is received by us within 14 days of receipt of item. This request must be made in writing to admin@hallowedfootwear.com.au. The item must be returned to us in original packaging in unused, resaleable condition. The customer is to arrange return by standard Australia Post shipping. This amount will be refunded to the customer once goods have been inspected and found faulty by Hallowed Footwear. Once returns are received and accepted as faulty, refund for product and postage will be processed to store credit or to the credit card or PayPal account used for purchase. We will notify you once this has been completed through email.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days. Australia Post advised current transit times are 7-10 days due to COVID-19.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays are kept to a minimum.
4.4 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Hallowed Footwear will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Items Out Of Stock
In the unlikely event that an item is ordered when it is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps via admin@hallowedfoowear.com.au.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Hallowed Footwear encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Hallowed Footwear at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at admin@hallowedfootwear.com.au
