Shipping Policy
Shipping Policy
Hallowed Footwear (“we” and “us”) is the operator of www.hallowedfootwear.com.au (“website”). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Stock availability: we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer for us to process a refund or an in-store credit for any item that is out of stock.
2. Shipping Costs
Shipping costs are calculated during checkout. For shoes being shipped within Australia, a flat rate of $10 per pair is charged.
We currently don’t ship internationally; however, we are able to post to New Zealand by special arrangement. Please contact us at admin@hallowedfootwear.com.au or 0438 732 288 before placing an order through the website if you require postage to New Zealand.
3. Returns
3.1 Return Due to Change of Mind
Under Australian Consumer Law, businesses are not obliged to accept returns for change of mind; because a customer found the same item cheaper; or when consumers have ignored the instructions of the seller.
Hallowed Footwear requires consumers to acknowledge at Checkout, that their foot measurements have been referenced to the relevant product size chart (found on each product page) to select the correct size. We take the time to measure every shoe style, in all of its available sizes, to assist customers with their size choice.
Hallowed Footwear offers Australian customers a ‘peace of mind’ replacement guarantee on their first purchase. This guarantee requires goods are received back to Hallowed Footwear in re-saleable, unworn condition (in line with our returns policy) for a size exchange of the same style purchased, or a style exchange for a pair of shoes of equal or lesser value (with credit not for the difference), without the customer incurring the cost of postage for the replacement pair being forwarded to them.
3.2 Return Due to Fault
Hallowed Footwear will happily accept returns due to fault, as long as a request to return is received by us within 14 days of the item being shipped (the date on the Australia Post tracking advice). This request must be made in writing to admin@hallowedfootwear.com.au. The item must be returned to us in original packaging in unused, resaleable condition. The customer is to arrange return by standard Australia Post shipping. This amount will be refunded to the customer once goods have been inspected and found faulty by Hallowed Footwear. Once returns are received and accepted as faulty, refund for product and postage will be processed to store credit or to the credit card or PayPal account used for purchase. We will notify you once this has been completed through email.
4. Delivery Terms
4.1 Transit Time
In general, domestic shipments are in transit for 2 – 7 days. Australia Post advised current transit times are 7-10 days due to COVID-19.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays are kept to a minimum.
4.4 Change of Delivery Address
We are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Hallowed Footwear will ship to P.O. box addresses using postal services only. We are unable to offer couriers services.
4.6 Items Out Of Stock
In the unlikely event that an item is ordered when it is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps via admin@hallowedfoowear.com.au.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are not insured for loss and damage when sent through Australia Post, unless requested by the customer. Hallowed Footwear will not be held responsible for parcels lost in transit, if a tracking advice has been sent to the customer upon lodgement of the articles for freighting.
8.1 Process for parcel lost in-transit
Australia Post will conduct an investigation for parcels reported as lost. Once the investigation is completed and the parcel deemed as lost, Australia Post may issue a refund and some measure of compensation for the inconvenience. If customers have not opted in the checkout process, to purchase additional insurance for their order, any loss of item by Australia Post will become a matter between the courier and the customer.
10. Customer service
For all customer service enquiries, please submit an enquiry at admin@hallowedfootwear.com.au
