Terms & Conditions

Welcome to Hallowed Footwear

Who we are

1.1 Hallowed Footwear is an online shop where you can purchase products by clicking to select them, adding them to a shopping cart, and progressing to the end of the payment steps to “place order”. 

1.2 Hallowed Footwear website is owned, operated and maintained by Hallowed Footwear ABN 42 149 294 915 of Queensland, Australia. (Ph 1) 0438732 288 (Ph 2) 0481 258 568 (email) admin@hallowedfootwear.com.au 

About the Agreement

2.1 To make this Agreement easier to read, we have defined certain words and phrases and capitalised them throughout this Agreement. Definitions of those words can be found at the end of these terms and conditions.

2.2 Use of some parts or features of the website may be governed by other terms and conditions. Those terms and conditions will also apply to this Agreement and will prevail over this Agreement if there is any inconsistency between them.

2.3 We may amend this Agreement at any time without notice. Any amendments to this Agreement will be effective as soon as they are posted to the website. By using this website, you agree to be bound by any changes to this Agreement.

How you order

3.1 By clicking on the “place order” you are agreeing to the following:

(a)  You offer to purchase a product for the price advertised at the time of your purchase on Hallowed Footwear.

(b)  You have the intention of being legally bound, upon our acceptance of your offer.

(c)  You are over the age of 18 years or have the permission of an adult to do so.

(d)  You have read and understood the terms and conditions of this Agreement.

(e)  Your name, address and email address will be added to our database for the purpose of subscribing

you to our notifications (at no cost). Our email notifications may include special offers or incentives from us. Please view our Privacy Policy for what we do with your information. Every notification you will receive will have an opt-out provision allowing you to stop receiving any future promotional communications.

(f)  You authorize us, our financial institution and our bill payment systems provider to deal with your credit or debit card in order to process your information for the purposes of payment to us for the purchase of products.

3.2 Once your offer to purchase a product is made you will receive an email from us summarising and confirming receipt of your order.

3.3 The agreement to supply you on the terms of your offer will be complete upon dispatch to you of the product being purchased. Until that time, we reserve the right to reject the order, because of unforeseen difficulties with supplying the product, including of availability or a system error. In these circumstances, we will provide a full and timely refund.

Prices 

4.1 Prices are as follows:

(a)  Prices for products sold exclusively within Australia are advertised in Australian dollars and are GST inclusive. No additional delivery charge is added to purchases made within Australia to keep prices down for our customers. Australia Post tracking is provided as standard on all in-country deliveries.

(b)  Prices for products sold outside Australia are advertised in Australian dollars, are GST inclusive, and will have a delivery cost added in the checkout. The delivery cost will be calculated at the end of your order and will be dependent on your location.

4.2 Payment is to be made in Australian dollars.

4.3 No items sent by Australia Post have insurance coverage, for loss or damage to an item, included in the purchase price. 

4.4 Hallowed Footwear will not be held liable for any loss due to you entering incorrect details on the form including, but not limited to, an incorrect address provided by you. In the event that you change your address between the time you purchase a product you must notify Hallowed Footwear in writing of your change of address. You can contact us on mobile 0481 258 568 or 0438 732 288.

Product dispatch

5.1 Products will be delivered to you within 10 days of placing your order, notwithstanding Australia Post delivery issues which are independent of Hallowed Footwear operations.  

5.2 In the event a delivery is delayed, we will inform you of this and provide you with the option to either wait (giving you an approximate wait time), choose a different product of equivalent value, or refund your money (at our discretion).   

Returns 

6.1 Product returns will be accepted, subject to our Refund Policy, and must be completed within 14 days of us dispatching your purchase to you. Products must be returned in the original condition and in original packaging. Shoes must be tried on a carpeted surface to avoid damage, wear or evidence of use to the outer sole or creasing to the leather, and the packaging must not be damaged.

6.2 Any damaged shoes will not be accepted for return.

6.3 Under no circumstances will we refund monies before we have received your product back to our premises and checked it as being in the original condition and undamaged packaging.

6.4 Returns will be refunded in the amount you paid for the product as set out in your Order Confirmation email. We do not charge an administration or handling fee.

6.5 We may refund by credit card or direct deposit. Refunds will only be made back to the credit card used to make the purchase, or to a bank account in the same name (personal credentials) as the purchaser. 

6.6 Refunds take approximately 5-10 days by credit card or direct deposit.

6.7 In order to obtain a refund you must first return the product(s) at your own cost, unless otherwise agreed in writing, as per the Refund Policy (link) published on this website.

6.8 All terms and conditions are subject to the Australian Consumer Law, and your rights as a consumer under that law are not affected by anything contained in this Agreement.

Dispatched goods not received or damaged during delivery

7.1 In the event that you do not receive dispatched products and we are unable to assist you to locate them in transit using Australia Post tracking, we will require you to provide us with a Statutory Declaration witnessed by an eligible person and setting out that you have not received your product before we will consider replacing a product lost in transit. We have the sole discretion to refuse to replace a product lost in transit. 

7.2 In the event that the product you ordered has been damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
3.2 We will arrange to repair the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within the following time from the date of receipt of the product: 3 business days.

Statutory guarantees

8.1 Purchases from this website are subject to the Australian Consumer Law and the statutory guarantees contained in it. 

Protecting Your Privacy

9.1 The website has a Privacy Policy (link) that applies to all Users and is incorporated into this Agreement. You should read the Privacy Policy (link) before making purchases through the website.

Use of the Website

10.1 You may not use the website in any manner or for any purpose that is unlawful, that violates any right of Hallowed Footwear or any other person, or that is prohibited by this Agreement. In particular, but without limitation, it is a condition of your use of and/or access to the website that you do NOT do any of the following:

  1. use the website for commercial purposes beyond making a purchase from our website;
  2. use any mechanism, software or other scripts in relation to the website which could disrupt or interfere with the website or any servers, software, hardware or equipment connected to or via the website, including any robot exclusion headers;
  3. restrict or inhibit any other User from using or enjoying the website;
  4. distribute or transmit any Content of any kind which contains a virus or other harmful component;
  5. distribute, post or upload any pornographic, extremist or racist material or any material which might otherwise be harmful to other Users;
  6. use the website for the purpose of advertising or promoting political parties or extremist organisations;
  7. violate any Applicable Law relating to your use of the website; or
  8. use the website in any manner which we, in our sole opinion, consider inappropriate or inconsistent with the intended purpose of the website.

10.2 In order to protect other Users and Hallowed Footwear from inappropriate use of the website, you warrant, without limitation, that Your Information:

  1. is information provided for purchases from our Hallowed Footwear store;
  2. is not false, inaccurate, misleading or fraudulent;
  3. does not involve commercial activities or sales, including advertising or pyramid schemes;
  4. does not promote any criminal activity or enterprise, including but not limited to inciting an act of terrorism, buying or making weapons, or violating someone’s privacy;
  5. does not violate any Applicable Law; and
  6. will not create liability for Hallowed Footwear or cause us to lose (in whole or in part) the services of our internet service providers or other suppliers.

Your Information

11.1 Subject to our obligations under the Privacy Act, Hallowed Footwear does not accept responsibility for Your Information. Your Information is used in accordance with, and for the purposes set out in this Agreement and our Privacy Policy (link).

11.2 You must promptly inform us if you become aware that any of your Information breaches this Agreement and take whatever steps may be necessary to correct the breach. This clause is not intended to limit our rights under any other provision of this Agreement if such a breach occurs.

11.3 In order to protect your security, we encourage you not to include any personal information that makes you readily identifiable to other Users. In addition, you should never share information such as your telephone number, home address or credit information with other Users.

Other Information

12.1 We do not check, and do not take responsibility for:

(1) the veracity, accuracy or completeness of information provided by you on or in connection with the website (including the identity, age or place of residence).

Intellectual Property

13.1 You acknowledge that the Content in this website is the subject of Intellectual Property and legal rights. You may not, during or at any time after the expiry or termination of this Agreement, do or permit any act which infringes any of those rights.

13.2 Other than as expressly permitted by law or this Agreement, you may not, without the specific prior written consent of Hallowed Footwear, do any of the following things, either directly or indirectly:

(1) use, copy, reproduce, translate, reuse, transmit, retransmit, adapt, vary, remove, alter, modify, store, publish, republish, broadcast, link, distribute, frame, post, upload, rewrite, broadcast or store Content;

(2) incorporate Content into any other website or use Content for any commercial purpose;

(3) store Content in a retrieval system by any means, including graphic, electronic or mechanical means, photocopying, recording, taping or storage in an information retrieval system; or

(4) use Content in any manner or for any purpose which is unlawful, which violates any right of Hallowed Footwear or which is prohibited by this Agreement.

13.3 Subject to clause 13.2, you must ensure that all copies of material from the website retain any copyright or other intellectual property notices contained in the original material.

13.4 All names, logos and trademarks (both registered and unregistered) are the property of Hallowed Footwear. Nothing contained on this website should be construed as granting any licence or right to use or distribute any name, logo or trademark displayed on the website without the prior express written permission of Hallowed Footwear.

Indemnity and Limitation of liability

14.1 You indemnify Hallowed Footwear, its directors, employees, suppliers and agents to the fullest extent permitted by law, from and against all loss however occurring to you or anyone else arising out of, or in any way connected with, the use of this website. The cause of the loss includes but is not limited to:

(1) access or use, or inability to access or use this website;

(2) reliance on any Content;

(3) the transmission of any computer virus;

(4) Hallowed Footwear’ negligence;

(5) a breach of your computer’s security;

(6) any unauthorised access to, modification or alteration of Content;

(7) any material or data sent or received or not sent or received;

(8) any infringement of another’s rights, including Intellectual Property;

(9) any threatening, defamatory, obscene, offensive, harmful, inappropriate, illegal content or conduct of any party;

(10) and delays, interruptions, inaccuracies, errors, omissions or cessation of services.

14.2 In relation to Non-Excludable Rights, any liability incurred by Hallowed Footwear in relation to the use of this website or the Content is limited to the fullest extent permissible under the Competition and Consumer Act 2010 (Cth). Liability which cannot be excluded is limited to the extent possible:

(1) the supply of the goods or services again;

(2) the repair of the goods;

(3) the payment of the cost of having the goods or services supplied again or repaired; or

(4) a refund.

Disclaimers

15.1 The website and the Content are provided on an “as is” basis. Hallowed Footwear make no representations or warranties regarding the accuracy, reliability or completeness of the Content of the website.

15.2 From time to time Hallowed Footwear may change the website to add or remove features or services, without liability to Users.

15.3 To the fullest extent permitted by law, Hallowed Footwear disclaims all warranties, express or implied or otherwise, including without limitation any implied warranties of merchantability or fitness for a particular purpose relating to your use of the website, or access to or non-access to the website. In addition, Hallowed Footwear does not warrant that the website or the server that makes it available, or email sent from Hallowed Footwear are free of viruses or other harmful components.

Cookies

16.1 During your use of the website, we may issue to and request from your computer blocks of data known as “cookies”. By using this website, you authorise us to issue such cookies to your computer. You must not alter any cookies sent to your computer from the website and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from the website.

Miscellaneous

17.1 If any provision of this Agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this Agreement, which will continue in full force and effect. All rights not expressly granted are reserved.

17.2 If you breach any provision of this Agreement and have knowledge of that breach, a failure to pursue legal action or to enforce any remedy against you will not constitute a waiver of our legal rights. Any waiver or legal rights granted under this Agreement will only be effective if it is in writing and signed by Hallowed Footwear.

Governing law and jurisdiction

18.1 All matters relating to this website are governed by and are to be construed according to the laws applicable in the State of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Queensland, Australia.

18.2 Hallowed Footwear has the right to commence and prosecute any action or proceeding before any court of competent jurisdiction to obtain injunctive or other relief if considers (in its discretion) that the action is necessary or desirable.

Using the Website from outside Australia

19.1 If you access the website from a country other than Australia and the Content and this Agreement do not satisfy the laws of your country, you are not entitled to use the website.

19.2 If you do use the website despite infringing clause 19.1, you agree to indemnify Hallowed Footwear for any Loss which may be incurred as a consequence.

Content Moderation – Product reviews on the Website

    1. We value everyone’s opinions and want to hear your product reviews. Hallowed Footwear will ensure that the total body of reviews reflects the opinions of the customers who have submitted reviews and reserves the right to publish reviews at our discretion, applying the following guidelines in making those decisions:
  1. You must have tried on/used the product prior to submitting a review.
  2. Reviews are not to contain enquiries or comments related to product availability, deliveries or customer service. We reserve the right to remove such reviews. You must use customer feedback channels advertised on this website such as sales@hallowedfootwear.com.au .
  3.   Reviews are not to contain profanities, abusive language, contain content deemed disrespectful or   inappropriate. We reserve the right to remove such reviews.
  4.  Reviews are not to include personal information such as telephone numbers, or any information about another product or service. We reserve the right to remove reviews containing such information.
  5.  Reviews are to be constructive and relevant.

Vouchers

20.1 Treat a voucher like cash. Vouchers are redeemable for merchandise at Hallowed Footwear online store. Must be redeemed before 11.59pm on the expiry date. Cash will not be given for any unused balance, and any unused balance will not be refunded or credited on expiry of this Code. Purchases exceeding available balance require difference paid by another method. 

  • Voucher will be emailed to you within 72 hours of eligibility.
  • Vouchers are not exchangeable, replaceable, transferable or refundable for cash.
  • We reserve the right to change any terms contained in these Terms of Use at any time.

Definitions

21.1 In this Agreement:

(1) Agreement means the terms, conditions, notices, disclaimers and offers to purchase contained in this document and elsewhere on the website;

(2) Applicable Law in relation to any person, action or thing means the following in relation to that person, action or thing: (a) any law, rule or regulation of any country (or political sub-division of a country); (b) any obligation under any licence in any country (or political sub-division of a country); and (c) any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country);

(3) Content means any information including files, text, material, images, data, sounds, graphics, software, photos, graphics, software downloads, goods, service documents, layouts, applets, CGI interfaces, product photographs, screen designs, descriptions, illustrations, catalogues, advertisements, third party advertisements, publicity material, audio and video material, references to products or services, or specifications contained in, referred to, on this website, obtained or able to be viewed by accessing any part of this website (which may be out of date or superseded), whether it be obtained directly or indirectly, in any machine or human readable format;

(4) Hallowed Footwear means Hallowed Footwear ABN 42 149 294 915 its directors, employees, agents and “related bodies corporate” as defined in the Corporations Act 2001;

(5) Intellectual Property means all intellectual property rights as defined by Article 2 of the World Intellectual Property Organisation Convention 1967, in any inventions, designs, trademarks, trade names, circuit layouts, plant varieties, business and domain names, logos and get-up, confidential information, matter, materials or works accessible on or via the website;

(6) Loss means any direct, special, indirect, incidental or consequential liabilities, damages, claims, losses, costs, expenses, actions, claims, suits, demands, whether in contract, tort (including negligence), statute or otherwise, whether suffered by you, someone else, or claims made against you through the use of this website. This includes, but is not limited to, loss of business profits, legal costs and defence or settlement costs;

(7) Non-Excludable Rights means the rights and remedies conferred by the Competition and Consumer Act 2010 (Commonwealth) in relation to the provision of goods or services on web sites which cannot be excluded, restricted or modified. Where any Act of Parliament implies any guarantee, term, condition, representation or warranty into the use of this website or your use of or access to the website, and that Act prohibits exclusion of that term, condition, representation or warranty, then it will be included in these Non-Excludable Rights;

(8) User means any person who visits, browses or utilizes the website; and

(9) Your Information means any information you provide to us in the process of purchasing products from Hallowed Footwear.

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